Privacy Policy
At Amtalek.com, we respect your privacy and are committed to protecting it.
We provide this Privacy Policy to explain our privacy practices, including the information we collect about you, how we obtain it, how we use it, share it, and otherwise process it while operating our business, website, and platforms.
Throughout this Privacy Policy, the terms "we", "our", and "us" refer to Amtalek.com and e-RAMO for Digital Solutions. The terms "you" and "your" refer to any individual accessing or using our platforms or services.
We may update or revise this Privacy Policy at any time. This page will always display the most current version.
━━━━━━━━━━━━━━━━━━━━
Information We Collect
For the purposes of this Privacy Policy, Amtalek acts as the "Data Controller", meaning we are responsible for the personal information we collect about you and how we process it.
"Personal Information" means any information that can identify you directly or indirectly, or any information that can reasonably be linked to you and is in our possession or under our control.
The information we may collect from or about you includes:
1. Personal Information
We may collect personal information when you:
• Register for an account on our platforms.
• Update your account information.
• Participate in promotions, campaigns, or contests.
• Sign in to our mobile application using your personal information or social media accounts.
• Contact us by email.
• Submit support requests.
• Contact real estate agents through forms or phone numbers available on our platforms.
• Submit feedback.
• Report issues or problems related to our platforms.
• Contact our Customer Care team.
Any information you provide through these interactions may be stored and processed by us.
2. Purchase Information
We may collect information relating to:
• Purchases of our products or services.
• Real estate listed on our website.
• Platform subscriptions or packages.
• Potential purchases or transactions made through our platforms.
3. Website Usage Information
We may automatically collect certain information when you visit or use our website, including:
• Your IP address.
• Date and time of access.
• Duration of your visit.
• Browsing history.
• Pages visited.
• Device and browser information.
• The referring website from which you accessed our website.
• Technical information relating to your interaction with our platforms.
4. Financial, Payment and Credit Information
Where purchases are processed directly by us, we may collect payment information including:
• Payment method details.
• Cardholder name.
• Billing address.
• Security code (such as CVV or CSV).
• Payment history.
• Transaction records.
• Billing information.
Where payments are processed through third-party payment providers, such information will also be subject to the privacy policies and responsibilities of those third parties.
5. Other Information
We may also collect other information necessary to provide and improve our services, including:
• Credit scores where applicable.
• Publicly available information.
• Information related to your use of our products or services.
• Other information reasonably required to deliver our services.
━━━━━━━━━━━━━━━━━━━━
How We Obtain Your Information?
We collect your information during the course of our relationship with you and process it only in accordance with applicable data protection laws.
We may obtain your information from the following sources:
1. Information You Provide Directly
Including when you:
• Access or use our platforms.
• Register or update your account.
• Contact us regarding our services.
• Send WhatsApp messages.
• Contact our real estate agents or brokers.
• Request information about properties.
• Contact Customer Care.
• Complete forms available on our platforms.
2. Real Estate Developers, Agents and Brokers
We may receive information from:
• Real estate developers.
• Real estate agents.
• Brokers.
• Government sources where legally permitted.
3. Affiliates and Business Partners
We may receive information from our affiliated companies and trusted business partners.
4. Third-Party Service Providers
We may receive information from:
• Advertising networks.
• Analytics providers.
• Search information providers.
• Technology service providers.
• Payment service providers.
━━━━━━━━━━━━━━━━━━━━
How We Process Your Information?
We comply with all applicable data protection laws when processing your personal information.
We are committed to:
• Processing your information lawfully, fairly, transparently, and securely.
• Collecting information only for specific, explicit, and legitimate purposes.
• Explaining why information is collected whenever required.
• Using your information only for the purposes for which it was collected.
• Collecting only the information necessary to provide our services.
• Keeping your information accurate and up to date.
• Retaining your information only for as long as necessary.
• Retaining information where required by law.
• Protecting your information against unauthorized access, disclosure, alteration, or misuse.
• Applying appropriate technical and organizational security measures.
━━━━━━━━━━━━━━━━━━━━
How We Use Your Information ?
We may use your personal information for the following purposes:
1. Providing Our Services
Including to:
• Create and manage your account.
• Provide the services you request.
• Process purchases and subscriptions.
• Respond to your enquiries.
• Connect you with real estate agents, brokers, and developers.
• Provide customer support.
2. Improving Our Services
Including to:
• Maintain internal records.
• Improve our products and services.
• Improve our platforms.
• Analyze platform usage.
• Understand customer needs.
• Enhance user experience.
• Develop new products and features.
• Monitor platform performance.
3. Communicating With You
Including through:
• Email.
• Phone calls.
• SMS.
• WhatsApp.
• Platform notifications.
We may contact you regarding:
• Your enquiries.
• Your account.
• Purchases or subscriptions.
• Property requests.
• Customer support.
• Important platform updates.
4. Personalizing Your Experience
We may use your information to:
• Recommend relevant properties.
• Personalize content.
• Improve search results.
• Display relevant offers.
• Enhance your overall experience.
5. Security and Fraud Prevention
We may process your information to:
• Protect your account.
• Secure our platforms.
• Detect suspicious activities.
• Prevent fraud and abuse.
• Verify identities where necessary.
• Investigate complaints.
• Protect our legal rights and those of our users and partners.
6. Compliance With Legal Obligations
We may process or disclose your information where necessary to:
• Comply with applicable laws and regulations.
• Respond to lawful governmental requests.
• Enforce our Terms and Conditions.
• Protect our legal rights.
• Resolve disputes.
• Cooperate with competent authorities where legally required.
━━━━━━━━━━━━━━━━━━━━
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
• Performance of a contract.
• Your consent.
• Our legitimate interests.
• Compliance with legal obligations.
• Information that you have made publicly available.
━━━━━━━━━━━━━━━━━━━━
Who We Share Your Information With?
We may share your information only where necessary with:
• Real estate agents and brokers.
• Real estate developers.
• Business partners.
• Suppliers and subcontractors.
• Companies within our corporate group.
• Government authorities where legally required.
• Trusted third-party service providers.
━━━━━━━━━━━━━━━━━━━━
Your Rights
Subject to applicable laws, you may have the right to:
• Access your personal information.
• Correct inaccurate information.
• Update incomplete information.
• Request deletion of your personal information.
• Exercise any other rights available under applicable data protection laws.
━━━━━━━━━━━━━━━━━━━━
Third-Party Links
Our platforms may contain links to third-party websites, applications, and services.
These third parties operate under their own privacy policies, and we are not responsible for their privacy or security practices. We encourage you to review their privacy policies before using their services.
━━━━━━━━━━━━━━━━━━━━
Children's Privacy
We are committed to protecting children's privacy.
We do not knowingly collect personal information from children or intentionally target our platforms toward children.
If you believe that a child has provided us with personal information without parental consent, please contact us immediately at:
[email protected]
━━━━━━━━━━━━━━━━━━━━
Changes to this Privacy Policy
We may update this Privacy Policy whenever necessary.
Where required by applicable law, we will notify users of material changes through email, our platforms, or other appropriate communication channels.
Any updates become effective immediately after they are published or otherwise communicated.